Listed before are some resources that might help. What you are telling me just does not add up and I would not let it stand without questioning it. As informed medical consumors when something does not add up it is time to get answers. Hope this helps.
Excerpt from the US department of health and human services
www.hhs.gov/news/press/1999pres/990412.html
THE PATIENTS' BILL OF RIGHTS IN MEDICARE AND MEDICAID
Medicare Rights Center
New York, New York
212-869-3850
212-869-3532 (fax)
This email address is being protected from spambots. You need JavaScript enabled to view it.
www.patientadvocate.org/help.php?p=186
I have had very good luck and you may also with calling the Senator's office for your area and asking for the aide that handles this sort of thing for them. Calmly let them know what is going on and ask for them to get you resources to take care of this issue.